At HamadMart, we are committed to providing our customers with top-quality products. However, if you happen to receive a damaged, defective, or incomplete item, we want to make the return and refund process as easy as possible for you.

How to Request a Return or Refund:

• Step 1: Register Your Complaint
  If you’ve received a product that is damaged, defective, or incomplete, please register a complaint by contacting our customer support team within 3 days of receiving your order. You can reach us at:
  • Email: info@hamadmart.com
  • WhatsApp: +92 3202972044
• Step 2: Provide Evidence
  To proceed with your return or refund request, please send us the following:
  • A video of the damaged or defective product (preferably filmed while opening the parcel).
  • Clear images showing the defect or issue with the product.
  • A brief description of the problem.
  It’s important to film the unboxing process to ensure transparency and help us better assess the issue.
• Step 3: Our Team Will Assist You
  Once we receive your complaint, our team will contact you to guide you through the next steps. If your complaint is valid, we will process your return or refund accordingly.

Return Shipping:

If your return is approved, you will be provided with instructions on how to send the product back. The product must be returned in its original condition, with all packaging, tags, and accessories intact.

Refund Process:

Once we receive and verify the returned product, we will process your refund. Refunds will be credited back to the original payment method within 7-10 business days.

Important Notes:

• Returns and refunds are only accepted for products purchased from HamadMart.com.
• Customers are responsible for return shipping costs unless the product is defective or damaged.
• Items such as personal care products, cosmetics, and undergarments are non-returnable unless damaged or defective upon arrival.
• We encourage you to leave a feedback or review after your shopping experience. Your feedback helps us improve and serve you better.

We appreciate your understanding and cooperation. At HamadMart, we are committed to ensuring your satisfaction, and we will always work to resolve any issues quickly and efficiently.

HamadMart – Trendy, Trusted, Delivered.